How do I make a return?
1. Go to your Sadris account and click on the icon as you see in the picture.
2. Click on “Orders”.
3. Click the Refund button.
4. Fill in the Refund Request Form and submit.
Returns and exchange
We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 14 days of receipt for most items in new condition.
- If you have problems at use it, you can contact us for help first.
- If you receive a wrong or damaged item, or receive it with a quality problem, please contact Customer Service on our site, indicating the item(s) you would like to return and the reason. And offer the photos or video to verify that. And tell us you need refund or resend.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing and origin parts. We will offer you the returns address.
- Most returns are processed within 7 business days after we receive your package. We’ll issue the refund or resend.
- Return caused by the buyer providing incorrect or incomplete delivery information,we won’t take responsibility for the shipping cost of resend.
- Exchanges we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] to let us know. We will give you the refund address.
Return conditions
- You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 14 days of delivery.
- The following items cannot be returned or exchanged: Disposable products, damaged for Improper use, Modified.
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
- Items with non-returnable marks and free gifts cannot be returned.
- We do not accept returned items that have been sent back without proper returns requests.
- We do not offer Freight To Collect service for the packages returned to us. The returns will be made at your own cost.
- Please be sure to double-check your returns before shipping them out. We are not responsible for the return of without our agree.
Note:
The original shipping cost and Shipping Guarantee are non-refundable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, the refund will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
Return address
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note:
Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return. Due to large quantities of shipments on Black Friday, there will be a one-week delay in the return process. Please be patient and we apologize for the inconvenience.
